Returns Policy.

 

If for any reason you are unsatisfied with your purchase, please return to us unworn and unused in its original packaging and undamaged within 14 days for a full refund.

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If the item is faulty, we are happy to offer a full refund or exchange where possible.

 

For hygiene reasons we are unable to accept the return of any footcare products or ankle supports once these have been worn, with the exception of faulty items.

 

 

How to return your item.

 

Pack up your item including your name, address and order number and send to:

 

Customer Returns

Lightwing Marketing Ltd.

7 Cloverlay Industrial Park
Canterbury Lane, Rainham

Kent ME8 8GL

United Kingdom

 

To request an exchange please state this and your required size (if applicable) alongside your details.

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You may also email us at sales@protek-supports.com

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We will only reimburse you for the cost of returning the item if it is faulty or we sent the wrong item.

 

We aim to process your return within 14 days of receipt.

 

Please note we recommend you use a tracked and insured method of postage as we do not accept liability for any returned items lost in transit.